pkqk's Privacy Policy
Find out how safe your personal information is with us, how it is collected and used, and what your rights are — all clearly explained here.
1 Introduction & Scope
pkqk operates as a safe and trusted online casino and betting platform for users in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how pkqk collects your personal information, how it is used, with whom it is shared, and how it is kept secure.
By using the pkqk website or services, you agree to the terms of this Policy. This Policy may be updated from time to time; if changes are made, we will post a notice on the site and the revision date will be shown at the top of the Policy. It is your responsibility to read the latest version.
2 What Information We Collect
pkqk collects two types of information — information you provide directly, and information generated automatically while you use the platform.
2.1 Information You Provide
During account registration or identity verification, you may provide the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Payment account details (bKash, Nagad, Rocket, or Upay number)
- Copies of identity verification documents (where applicable)
2.2 Automatically Collected Information
When you use the pkqk platform, the following technical information may be collected automatically:
- IP address and device identifier
- Browser type and operating system
- Date, time, and duration of site visits
- Pages visited and features used
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
Payment-related information is recorded during deposit and withdrawal processes. This includes the transaction amount, method (bKash, Nagad, Rocket, or Upay), and the time of the transaction.
3 Purpose of Using Information
pkqk uses collected information only for the legitimate purposes described below. We never use your information unnecessarily.
3.1 Service Operations
- Creating and managing accounts
- Age and identity verification (for users aged 21 and above only)
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Maintaining gaming history and transaction records
3.2 Customer Support
- Providing assistance via live chat and email
- Resolving complaints
- Sending important platform-related notifications
3.3 Security & Protection
- Preventing fraud and money laundering
- Detecting unauthorized access
- Ensuring the technical security of the platform
- Enforcing responsible gaming policies
3.4 Platform Improvement
- Analyzing information to improve the user experience
- Planning new games and features
- Identifying and fixing bugs
4 Information Sharing & Disclosure
pkqk does not sell your personal information or transfer it to third parties for commercial purposes. Information may be shared only in the limited circumstances below:
4.1 Service Providers
Minimum necessary information may be shared with trusted third-party service providers for payment processing, identity verification, and technical infrastructure maintenance. These providers are bound by contract with pkqk and may use the information only for specified purposes.
4.2 Legal Obligations
If disclosure of information is required to comply with applicable laws, regulations, or an order from a competent authority in Bangladesh, pkqk is obliged to do so. In such situations, we will attempt to notify you where legally permitted.
4.3 Fraud Prevention
If there is reasonable suspicion of fraudulent activity, money laundering, or other unlawful conduct on an account, relevant information may be provided to the authorities as part of a legal process.
5 Cookies & Tracking Technologies
pkqk uses cookies and similar technologies to keep the platform running properly. A cookie is a small data file stored in your browser.
5.1 Essential Cookies
These cookies are essential for pkqk's core functionality. They are used to maintain login sessions, ensure security, and carry out the platform's basic operations. Disabling these cookies will prevent the site from working properly.
5.2 Analytical Cookies
These cookies are used to understand how users interact with pkqk. They help us improve the platform. This information is processed in aggregate and no individual user is identified.
6 Data Security Measures
pkqk applies industry-standard security measures to protect your personal information. While no system is entirely risk-free, we take the greatest precautions.
SSL Encryption
All data transmitted between our platform and your device is secured using SSL encryption technology. This ensures that no third party can read your information.
Access Controls
Your information can only be accessed by authorized pkqk staff, and only when required for their work. Strict confidentiality guidelines apply to all staff.
Secure Servers
All data is stored on secured servers. Server security is regularly monitored and tested.
Regular Audits
Our systems are regularly audited to identify security risks, and any vulnerabilities are addressed promptly.
7 Data Retention Period
pkqk retains your information only for as long as it is necessary or legally required. The general retention policy for different types of information is outlined below:
- Account information: For as long as the account is active and for any additional period required by law after closure.
- Transaction records: For the period required under applicable financial regulations.
- Customer support communications: For the time necessary to resolve complaints and ensure service quality.
- Technical log data: For a limited period for security analysis purposes.
When your account is closed or you request deletion of your data, pkqk will securely delete or anonymize your information as quickly as possible, beyond any legal obligations.
8 Your Rights & Choices
pkqk believes that you should have control over your own information. Your main rights are described below:
8.1 Right to Access
You can ask us at any time what information we hold about you. Contact pkqk's support team via live chat or email to request access to your information.
8.2 Right to Correction
If your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or via the support team.
8.3 Right to Deletion
In certain cases, you can request that your information be deleted. However, some information may be required to be retained for a specified period due to legal, financial, or security obligations.
8.4 Right to Opt Out of Marketing
If you no longer wish to receive promotional messages from pkqk, you can let the support team know at any time. This preference does not apply to important service-related notifications.
9 Privacy of Minors
pkqk is strictly for users aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of account registration.
If we become aware that a minor's information has been collected, we will immediately close that account and delete the relevant information. If you have information about an account belonging to a minor, please notify our support team without delay.
10 Policy Changes & Updates
pkqk may update this Privacy Policy as needed. For significant changes, we will post a notice on the platform. Continued use of pkqk after an updated Policy is published will be considered as your acceptance of the new Policy.
We recommend that you visit this page regularly and stay informed about the latest Privacy Policy. If you object to any changes, please stop using pkqk's services and contact us.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact pkqk's support team. We are available 24/7 to assist in both Bengali and English.
Live Chat
24/7 direct support
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