FAQ
pkqk FAQ — Answers to All Your Questions
Find detailed answers to the most frequently asked questions about deposits, withdrawals, mobile gaming, account management, and VIP benefits — all in one place.
After joining pkqk, many players have various questions — from making deposits to understanding VIP benefits. On this FAQ page, we have provided easy and detailed answers to more than 20 questions, organized under four main topics, so you can enjoy playing without any hassle. If you can't find the answer to your question, you can reach us via our 24/7 live chat or email.
Detailed FAQ
The questions below are organized by category. Click on any question to view the answer.
How to Deposit Money
After logging in to pkqk, go to the "Deposit" option and select bKash. Send money from the bKash app to the given number and enter the transaction ID in the form. The minimum deposit amount is ৳100. Your balance will update within a few minutes. If you have any issues, contact us via live chat.
Yes, Nagad is one of pkqk's supported payment methods. From the deposit page, select Nagad, send the amount to the specified number via the Nagad app, and submit the reference number or transaction ID. A minimum of ৳100 will be added to your account. For the maximum deposit limit, ask via live chat.
Sometimes a deposit may arrive a little late due to network issues. First, wait a few minutes and refresh the page. If it still hasn't arrived, contact live chat with your bKash/Nagad/Rocket/Upay transaction reference number — our team will verify it quickly and resolve the issue.
pkqk itself does not charge any deposit fee. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a service charge according to their own policy. pkqk also does not deduct any additional fee on withdrawals. The minimum withdrawal is ৳500 and processing is usually completed within 10–45 minutes.
Yes, Rocket is a supported payment method at pkqk. It is the mobile wallet service of Dutch-Bangla Bank. Follow the same process as bKash — select Rocket on the deposit page, send to the designated number, and add the transaction ID. Minimum deposit is ৳100.
Playing on Mobile
pkqk works on any modern smartphone, tablet, or computer. The site is fully functional on both Android and iOS. It performs well on Chrome, Firefox, Safari, and Edge browsers. You can play directly in the browser without downloading a separate app.
On Android, open Chrome, go to the three-dot menu on the right, then Settings → Privacy and Security → Clear browsing data, check "Cached images and files" and "Cookies", and clear them. On iPhone, go to Settings → Safari → Clear History and Website Data. After that, pkqk should load faster when you reopen it.
If the connection drops, the game continues running on the server. Once your connection is restored, log in again — if the round was completed, the result will have been added to your account. Some games have an auto-reconnect feature. If you have concerns, check your game history or send a screenshot to live chat.
Yes. On Android, open pkqk in Chrome, then select "Add to Home screen" from the menu. On iPhone, tap the share icon at the bottom of Safari and select "Add to Home Screen". After that, you can open it directly from the icon just like an app.
pkqk's game library is built with a mobile-first design. Slots, live casino, and cricket betting sections all run fully in a mobile browser. For a good experience, use an updated browser and at least a 4G connection. A faster internet connection helps with some live table games.
Member Account
The pkqk registration process is simple and quick. Go to the pkqk Login page, enter the required details, and get started by depositing a minimum of ৳100 via your preferred payment method. Only those aged 21 or above may become members. Live chat support is available if you run into any issues.
No, you can log in from any device using the same username and password. The first time you log in on a new device, you may be asked for OTP verification for security. pkqk accounts are cloud-based, so your balance and game history remain the same across all devices.
After logging in to your account, go to "Profile Settings" or the "Account" section to find the option to update your information. Some changes may require identity verification. If you have trouble, email [email protected] or get help via live chat.
On the login page, click the "Forgot your password?" link. Enter your registered email or mobile number and a reset link or code will be sent to you. If you cannot access your account, email [email protected] — the team will verify your identity and assist you.
Generally, a username must be between 6 and 20 characters and may only use English letters and numbers. For passwords, at least 8 characters including one uppercase letter and one number is recommended. Avoid easily guessable passwords (such as 123456) and do not share your password with anyone.
VIP & Cashback
pkqk has three VIP levels — Bronze, Silver, and Gold. Bronze members receive up to 0.3% weekly cashback, Silver members receive up to 0.5%, and Gold members receive up to 0.8% weekly cashback. More exclusive benefits are added at higher levels.
Your VIP level is upgraded automatically through regular play. The more active you are and the more bets you place, the faster you can reach the next level. pkqk defines the specific milestones for moving from Bronze to Silver and from Silver to Gold — you can see your progress in the account panel.
At a set time each week, cashback is calculated based on your bets for that week. Depending on your level, cashback is added directly to your account at up to 0.3% for Bronze, 0.5% for Silver, and 0.8% for Gold. The cashback received can be used for further bets or withdrawn.
In addition to up to 0.8% weekly cashback, Gold level members get priority support, access to special promotions, and dedicated account management. Withdrawals are also processed more smoothly for Gold members. For full details on all benefits, ask via live chat.
If you are inactive for a long period, your VIP level may be reviewed. Staying regularly active allows you to maintain your earned level. If you feel your level has changed, contact live chat or [email protected] and the team will let you know the status of your account.
The welcome bonus (200% on first deposit, up to ৳8,000) and VIP weekly cashback are two separate benefits. After fulfilling the 25x wagering requirement on the welcome bonus, VIP cashback continues on a regular basis. This means a player can enjoy both benefits.
Still have questions? We are ready to help
pkqk's support team is available in both Bengali and English, seven days a week, twenty-four hours a day. Contact us through any of the channels below for any issue.
Live Chat
24/7 support in Bengali
Instant response
Email Support
[email protected]
For detailed enquiries